Terms of service

⭐ Terms of Service — Gem & Hue

Last updated: 06/12/2025

Welcome to Gem & Hue. By accessing or making a purchase from our website (www.gemandhue.com or any associated subpages), you agree to the following Terms of Service. Please read them carefully before using our site.

1. Overview

Gem & Hue (“we”, “us”, “our”) provides gemstone products, related accessories, and educational content for customers in India. These Terms apply to all visitors, users, and customers of the site.

By using our website or purchasing from us, you agree to be bound by these Terms, including any additional policies linked on our site (Return Policy, Privacy Policy, Shipping Policy).

2. Eligibility

You must be at least 18 years old to place an order.
By using our site, you represent that you meet this requirement.

3. Accuracy of Product Information

We make every effort to ensure that gemstone details, grades, treatment disclosures, and certifications are accurate. However:

  • Natural gemstones vary in color, clarity, and internal characteristics

  • Images shown are representative and may differ slightly from the actual stone

  • Carat weight ranges and grading are approximate

We reserve the right to update product details at any time.

4. Pricing and Payment

All prices listed on our website are in Indian Rupees (INR) and include applicable taxes unless stated otherwise.

We reserve the right to modify prices at any time.
Payment methods accepted include UPI, debit/credit cards, net banking, wallet payments, and Cash on Delivery (COD) with an additional ₹50 handling fee.

5. Order Acceptance & Cancellation

We may refuse or cancel an order for reasons including but not limited to:

  • Product availability

  • Errors in product or pricing information

  • Suspicious or fraudulent activity

  • Incorrect customer information

Customers may cancel orders before shipment only.
Once an order is dispatched, cancellations are not possible.

6. Shipping & Delivery

We offer shipping across India.
Delivery timelines vary by location. A tracking link is shared once the order is shipped.

Delays caused by courier services, unforeseen circumstances, or force majeure events are outside our control.

Refer to our Shipping Policy for full details.

7. Returns & Refunds

Returns are accepted only for:

  • Damaged items

  • Incorrect products

  • Certification mismatch

Returns based on personal preference (color, clarity, inclusions, astrological outcomes) are not eligible.

Refunds are issued after inspection by our gemologists.
For complete details, refer to our Return & Refund Policy.

8. Custom Jewelry

Customized items such as rings or pendants made to order cannot be returned, exchanged, or refunded unless defective or incorrect.

9. Use of Website Content

All images, text, designs, and content on our site are the property of Gem & Hue.
You may not copy, reproduce, sell, or distribute any content without written permission.

10. Consultation & Guidance Disclaimer

Gemological guidance provided by our team is educational and based on our professional assessment of gemstones.
Any astrological recommendations are general in nature and not guaranteed to produce specific outcomes.

Gem & Hue is not responsible for decisions made based on astrological interpretations.

11. Limitation of Liability

Gem & Hue is not liable for any:

  • Indirect, incidental, or consequential damages

  • Losses arising from misuse of gemstones

  • Astrological dissatisfaction or perceived lack of results

  • Delays caused by shipping partners

Our maximum liability is limited to the value of the product purchased.

12. Errors, Inaccuracies & Omissions

We may update or correct information on the website at any time.
Errors relating to pricing, availability, or product descriptions may occur and are subject to correction.

13. Third-Party Links

Our site may include links to third-party services (payment gateways, WhatsApp, social platforms).
We are not responsible for their content, privacy policies, or operations.

14. Privacy

Your personal information is handled according to our Privacy Policy.
By using our site, you consent to our data practices.

15. Changes to Terms

We may update these Terms periodically.
Continued use of the website indicates acceptance of updated Terms.

16. Contact Information

For questions or support:

WhatsApp: +91 9217783753
Email: gemandhue@gmail.com
Showroom: 2645, Bank Street, Karol Bagh, New Delhi, India